What happens next ...
After speaking to the occupational therapist, you arrange to visit Edna to find out more. Please press Play to hear what Edna tells you when you visit her at home and decide what to do next. Please choose one of the three options below.
What's your next step?
Option 1: You speak to Clare to tell her that her work is not up to standard, so she must improve her practice.
Option 2: You send another worker to support Edna. You look at the timesheets, gather information from Edna and Clare and review the support plan to ensure that Edna has enough support hours allocated.
Option 3: You reassure Edna that you will review her support plan and follow this up.