What happens next ...
You decided to speak to Clare about improving the standard of her work.
A few weeks later, Diane, the occupational therapist, telephones you from Edna’s house. Play the message from Diane then decide what you should do next. Please choose one of the options below.
What's your next step?
Option 1: You arrange for another worker to support Edna immediately and speak to Clare at the end of her shift.
Option 2: You arrange for another worker to support Edna immediately then follow your organisation’s policies and procedures to initiate disciplinary action relating to Clare.
Option 3: You telephone Clare and instruct her to return to Edna’s and complete the tasks. You also tell Clare to meet you at the end of her shift.