What happens next ...
You decided to reassure Edna that you would review her support plan and follow this up.
You meet with Clare to find out why she is always in a rush and does not appear to be completing all the tasks for Edna. Play the video to hear Clare’s explanation, then decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You acknowledge that Clare is trying her best. You tell her that you will reallocate Edna’s support to another worker.
Option 2: You record all the information then follow your organisational policies and procedures to initiate disciplinary action against Clare.
Option 3: You say to Clare that you will look at her rota and travelling times to address this.