Well done, you made the correct decision.
Here are some points that you need to consider. You should have included these in your reflective activity.
- By being open and honest with Shona you are doing the right thing. It is important to tell her accurately what you said and to reassure her that you did not share any more detailed information. You should make suremake sure her confidentiality is protected from now on.
- As a social service manager you must know and use your organisation’s policies on confidentiality. This policy includes protecting the confidentiality of workers as well as people using your services.
- You made a mistake when you told the team Shona was experiencing personal problems. This led to staff being curious and asking inappropriate questions. By doing this you were not meeting the standards expected of a social service manager.
- An important part of supporting and retaining staff is to effectively plan for absences. Retaining staff and planning cover is important for the maintenance and development of your service and for the continuity of care for people.
- Becoming aware that colleagues are questioning her absence and talking to you about her could put Shona’s wellbeing at risk and cause her stress. Stress can have a broader impact on organisational performance and retention.
- Clear and open communication is essential to effective teamwork. You need to know when it is appropriate to share information and with who. Talking about staff members sends a message that this is acceptable. Your colleagues might also suspect that you are not trustworthy.
- You need to appreciate that you are a role model for your colleagues. You must demonstrate you are trustworthy through your actions. By observing good practice, others will learn the right way to handle confidential information.
- You need to revisit your organisation’s policies on confidentiality and managing absence so that in future you make the right choice when a member of staff has a similar situation.
When Shona first spoke to you about her situation, the right thing to do would have been to make arrangements to provide cover and support for Shona and tell her you would need to let your line manager know. Find out why this was the right thing to do here.
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