Recording and reporting
You decided to contact Dave, the next person on the rota to support Bill, to explain what happened and advise that Bill is offered soft foods until a referral to a dietician can be discussed.
Please play the video to hear a telephone call from Jane, your manager. After you have listened to this, select the option that describes the action you should take.
What's your next step?
Option 1: You contact Dave to find out what happened as you gave him all the information about your concerns.
Option 2: You realise that you forgot to record what happened, explain this to Jane and give her all the information about what happened.
Option 3: You explain to Jane that you passed on the information to the next person on the rota as you wanted to make sure they had all the information.