Recording and reporting
You decided to explain to Jane that you had passed on everything to the next person on the rota to ensure that they were aware of what had happened.
Please play the video below and after you have watched it, click on the option that describes the action you should take.
What's your next step?
Option 1: You explain to the manager that you thought the next worker would have updated the communication book with the information you gave to them.
Option 2: You explain your good intentions in contacting the next worker but accept that you should have recorded it. You offer to make a proper record of what happened.
Option 3: You explain you thought it was more important to pass on the information verbally so that the worker was clear about the information as there was no handover.