Dilemmas about choices
You decided to acknowledge Isobel’s right to choose not to have a shower so carry on with other duties in the house.
Please play the video to hear a telephone conversation with Amy, who is Isobel’s keyworker. After you have listened to the conversation, select the option that describes the action you should take.
What's your next step?
Option 1: You explain to Amy that as Isobel did not receive personal care support there is nothing to record.
Option 2: You explain that you have offered Isobel support on every occasion but have not recorded her refusal. You apologise and acknowledge the importance of why it needs to recorded and that you should have contacted Amy sooner.
Option 3: You tell Amy that you have been offering to support Isobel with this but she is refusing. You note that Isobel is also refusing support from other workers too.