Well done, you made the correct decision.
In your reflective activity, you should have covered all of these points:
- Recording Isobel’s refusal and offering to discuss why she does not want a shower is the correct action to take. You need to find out the reasons behind her refusal of personal care and how strongly she feels about this.
- Talking about this with Isobel is a way of respecting her rights and choices, while also acting to protect her from potential harm. While her bed sores have been well-managed up to now, they could become infected if she does not receive appropriate personal care. You know that you must never put other people at unnecessary risk.
- You understand that as a social service worker, you must protect and promote the rights and interests of people who use services and carers. You treat each person as an individual. You respect and, where appropriate, promote the views and wishes of people who use services and carers.
- You understand how to support the rights of people to make informed choices about the services they use. You respect and maintain the dignity of people who use services.
- You know it is important to maintain clear, accurate and up-to-date records in line with procedures relating to your work. You meet relevant standards of practice and work in a lawful, safe and effective way.
- You recognise and use responsibly the power and authority you have when working with people who use services and carers.
- You listen to feedback from people who use services, carers and other relevant people and consider that feedback to improve your practice.
- You know, understand and follow the SSSC Codes of Practice for Social Service Workers.
- You know that if you had not taken the correct action in this situation, it could have called into question your suitability to be a social services worker. Failure to take the right action could have placed Isobel at risk of harm.
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