Dilemmas about choices
Isobel lives on her own and requires personal care twice a day from a service that you manage. She is prone to bed sores but they have been well-managed of late. You receive a telephone call from Margareta, who is a district nurse that also attends Isobel to manage the care of her bedsores.
Play the video to hear what Margareta tells you. After you have listened to Margareta, click on the option that describes that action you should take.
What's your next step?
Option 1: You visit Isobel to find out what is happening, carrying out your own investigation — you look at all the case records, speak to Isobel, your staff and her carers.
Option 2: You check this out with Isobel’s key worker, Amy, to see if any concerns have been raised.
Option 3: You telephone Isobel to find out if there is a problem and ask her if she still wants a service.