Dilemmas about choices
You decide to check this out with Isobel’s key worker, Amy, to see if any concerns have been raised. You leave a voicemail on Amy’s work mobile with details of Margareta’s telephone call and ask Amy to come to see you.
Play the video and after you have watched it, click on the option that describes the action you should take.
What's your next step?
Option 1: Amy has been Isobel’s key worker for a number of years so you are satisfied that everything is ok and she is promoting choice.
Option 2: You visit Isobel to investigate this. You look at Isobel’s care records and speak to her to hear her views.
Option 3: You contact Margareta to say that you have checked this out and staff are respecting Isobel’s choice not to shower at every visit. You say you will ensure this is discussed at the next scheduled 6 month review.