Dilemmas about choices
You decided to visit Isobel to find out if there is a problem and ask her if she still wants a service.
Please play the video to see what Isobel tells you when you visit. After you have watched the video, click on the option that describes the action you should take.
What's your next step?
Option 1: After the discussion with Isobel you reduce the service going to her down to three times a week to respect her wishes.
Option 2: You undertake a review of her care needs and investigate further. You liaise with all other professionals who are supporting Isobel and speak to Isobel and her family.
Option 3: As it is Isobel’s choice not to accept personal care, you respect her decision although you are concerned. You ask your team to continue to offer Isobel personal care.