Breach of confidentiality
You decided in order to best plan for the service that you would notify other managers about Shona. Later Shona comes to speak to you to tell you that she met one of the other managers who asked “how things were going” and appeared to know her circumstances.
Please watch the video and decide what to do next. Please choose one of the three options below.
What's your next step?
Option 1: Tell Shona not to worry as you are all managers who are bound by confidentiality.
Option 2: Apologise to Shona and explain that you were trying to meet the needs of the service.
Option 3: Tell Shona that it was most likely a general comment and that she may be over thinking it.