Supervision
You advised Ruth to speak to her colleagues to see how they manage their workloads and what you can learn from them.
A few weeks later, when looking at a file in Ruth’s caseload you notice that the information does not appear to be up to date. You look at some of her other files and find that they have also not been updated. You ask Ruth to meet you to discuss this. Play the video to hear Ruth’s explanation then decide what to do next. Please choose one of the three options below.
What's your next step?
Option 1: You speak to Ruth in supervision and record in her notes to ensure that she is aware of her responsibilities regarding record keeping.
Option 2: During the next team meeting You speak to the wider team about the importance of record keeping and your company’s policies and procedure regarding them and record this in the minutes.
Option 3: You ask Ruth to try and make sure that her records are up to date.