Supervision
You decided to ask Ruth to try to make sure that her records are up to date.
A few weeks later you get a telephone call from Mr Reid whose wife receives services from your team. He is clearly upset. Listen to Mr Reid’s message, play the video of Ruth’s explanation, then decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You speak informally with the workers involved and remind them to catch up with their paperwork.
Option 2: During the next team meeting you speak to the wider team about the importance of record keeping and your company’s policies and procedure regarding them and record this in the minutes. You also increase the frequency of case file audits.
Option 3: You send an email out to all staff reminding them of the importance of record keeping.