What happens next ...
You feel that Chelsea may be over reacting as in your experience Brenda would never act in this way so you decided to do nothing.
Over the next few weeks, you notice that there is an increase in the time that Chelsea is absent from work. You also notice that although she is always cheery towards the residents, she is quieter than usual when residents are not around.
One day, Brenda telephones you to say that Chelsea is absent from work again. Listen to her message, play the video of Chelsea speaking to you when she returns to work and decide what to do next. Please choose one of the three options below.
What's your next step?
Option 1: You ’have a quiet word’ with Brenda to ask if Chelsea is still experiencing problems.
Option 2: You meet with Chelsea to ask how she’s getting on with Brenda and you support her to make a complaint if necessary.
Option 3: You ask Brenda to formally address Chelsea’s attendance.