Overheard remarks
You decided to do nothing.
A few days later, one of the residents, Alex, repeats the joke in front of his grand-daughter. His daughter becomes angry and Alex tells her that he heard the joke from Tom. As she is leaving, she complains to you about Tom making the joke.
What's your next step?
Option 1: You do nothing as you feel that it was only a joke.
Option 2: You tell the daughter that you will pass on her comments to your line manager, which you do as soon as possible.
Option 3: You tell the daughter that you will report her comments, but after she has gone, you decide to do nothing.