Overheard remarks
Although you told Alex’s daughter that you would report her concerns, you decided to do nothing.
After thinking some more about what happened, Alex’s daughter makes a formal complaint. Listen to the recording of her telephone call to hear what she says.
What's your next step?
Option 1: You decide to not to say anything. The complaint is only about a joke so will not be treated seriously and soon be forgotten.
Option 2: You speak to your line manager and tell her that you were the person spoken to by the resident’s daughter.
Option 3: When asked if it was you that spoke to the resident’s daughter, you deny this.