Service A: Incident one

Monday 8am. You are the service manager.

Jess, one of the office administrators, asks if the gift card codes she sent you were what you were looking for. You have no idea what she is talking about.

• Jess says she received an email from you on Saturday morning.
• The email asked her to purchase £200 of gift cards for a raffle.
• The email said these were required immediately and she could claim the money back instantly on expenses.
• She bought gift vouchers on Amazon and responded to the email with the voucher codes.