Statutory failings
You decided that you are busy dealing with other cases and take a note but plan to follow this up later in the week. However, later that day you are asked by your manager to do the duty cover for the rest of the week. This means that you will not have time to follow up the referral.
Please watch the video and decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You ask a social work assistant to undertake a home visit to assess the situation.
Option 2: You highlight to your manager that you still have this referral and you haven’t managed to follow it up.
Option 3: You won’t be on duty next week, so decide to follow it up then.