What happens next ...
You decided to speak to the team to find out their experience of supporting George, so you put this on the agenda for your next team meeting. At the team meeting, Mary speaks on behalf of the team in her role as union health and safety representative.
Please play the video and decide what to do next, choosing one of the three options below.
What's your next step?
Option 1: You feel that this is a wider learning and development issue for the team, who may feel ill equipped to support people with challenging behaviour. You recognise that you have a duty to ensure that they are able to undertake their work competently so you discuss options with your manager.
Option 2: You contact your own manager to inform him of the situation and George’s care manager to arrange a review for him. You also ask staff to record their experiences so these can be discussed at the review.
Option 3:You assure the team that you take this seriously so you ask them to record their experiences from now on and to report any incidents to you without delay. You arrange to meet Mary fortnightly to monitor how staff are feeling and will ensure that it is discussed at the next review of George’s care plan.