What happens next ...
You decided to tell Edna that Clare may be running late and would probably be with her soon.
A few hours later, you receive a telephone call from Diane, the occupational therapist. Play the message to hear what Diane tells you, then decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You record the information from Diane and ask her to keep you updated on Edna’s condition.
Option 2: You begin to make enquiries with Clare about how Edna was when she visited that morning and follow your organisation’s incident reporting and recording procedures.
Option 3: You leave a message on Clare’s work mobile asking her to contact you as soon as possible.