What happens next ...
You decided to tell Gary that Eileen should be able to have access to her money and make a note to speak to Eileen about this. Unfortunately, you have not had a chance to do this before Lesley, another worker, tells you that Eileen’s daughter, Ann, has spoken to her about Eileen’s spending.
Play the video, then decide what you should do next by choosing from one of the three options below.
What's your next step?
Option 1: You telephone Ann to acknowledge her concerns but suggest that she speaks to Eileen as she will be able to tell her what the money has been spent on. This enables Eileen’s right to privacy to be respected.
Option 2: You telephone Ann to say that you will investigate this following your organisation and the local authority Adult Support & Protection procedures. You also formally record Ann’s concerns.
Option 3: You telephone Ann to acknowledge her concerns, say that you will follow this up with Eileen’s key worker, Gary, when he returns from holiday and give Ann some feedback after speaking to him.