Inappropriate intervention
You decided that repeatedly ask Ryan to calm down and reach out for his arm to prevent him from punching the wall is the best option. However, Ryan tries to grab your hand and punch your face.
Please watch the video and decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You grab his arm and put it behind his back to restrain him.
Option 2: You step back and call for assistance as you realise that things are have now escalated.
Option 3: You call for someone to assist you in restraining Ryan.