Inappropriate intervention
You decided that because he is causing damage to the property and being disruptive, you and a colleague should restrain Ryan. He continues to scream and shout complaining that you and your colleague are hurting him.
Please listen to the audio and decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You continue to restrain him and tell him that if he continues he will not be allowed future home visits.
Option 2: You decide to break away from him and attempt to de-escalate the situation by speaking calmly and offering to look at his hand.
Option 3: You continue to re-strain him and raise your voice until Ryan calms down.