Overheard remarks
You tell the aunt that you will pass on her comments, but later, you have a re-think and decide to do nothing.
After thinking some more about what happened, the aunt made a formal complaint. When making the complaint she says that although she is sure that she reported it to a member of staff at the time, she cannot remember who she spoke to.
Please listen to the telephone call from Darren’s aunt and decide what you should do next.
What's your next step?
Option 1: You decide to not to say anything. The complaint is only about a joke so will not be treated seriously and soon be forgotten.
Option 2: You speak to your line manager and tell her that you were the person spoken to by the aunt.
Option 3: When asked if it was you that spoke to the aunt, you say that you thought she was joking about being upset. So you didn’t want to make a ‘mountain out of a molehill’.