Outside Work
You have asked Bob to give you more details about what happened to Brenda. Another passenger who you did not notice had got on the bus approaches you as she gets off.
Please play the video and once you have watched it, choose the option that describes the action you should take.
What's your next step?
Option 1: You apologise and assure the passenger that you won’t do it again.
Option 2: You apologise, acknowledge it is serious and tell her that you will speak to your manager. You contact the on-call manager to explain the situation.
Option 3: You acknowledge that it was wrong so you tell Bob he should let his manager know he shared the information in public.