Outside Work
You decided to explain to Bob what happened and how this might have affected what has happened to Brenda. When you next visit Brenda, she appears to be unhappy as she has heard you have been speaking about her.
Please play the video below and after you have watched it, click on the option that describes the action you should take.
What's your next step?
Option 1: You apologise and ask Brenda to keep it between you.
Option 2: You acknowledge the conversation took place and apologise. You remind her of the complaints procedure and report it to your manager.
Option 3: You tell your manager about your conversation with Brenda and how she feels. You explain that it was down to Bob’s actions and you have done nothing wrong.