You are working in a care home for older adults and are sitting in the lounge with Alex, who is a resident. A colleague, John, asks to speak to you. Play the video to hear what John wants to say.
What's your next step?
Option 1: You agree because John is trustworthy and the unit was really busy that day.
Option 2: You refuse as you did not witness this and you report this issue to the senior on shift.
Option 3: You refuse as you have not witnessed this and suggest John reports to a senior on shift to discuss it further.