Overheard remarks
You decided to have a ‘quiet word’ with Tom to say that the remark was not appropriate and ask him not to do it again.
When you speak to Tom, he becomes annoyed and accuses you of lacking a sense of humour. Play the video to hear what Tom thinks about your ‘quiet word’.
What's your next step?
Option 1: You decide to not to say anything. The complaint is only about a joke so will not be treated seriously and soon be forgotten.
Option 2: You speak to your line manager and tell her that you were the person spoken to by the resident’s daughter.
Option 3: When asked if it was you that spoke to the resident’s daughter, you deny this.