What happens next ...
You decided that you will ignore the request and do nothing.
A few days later, you are working in the dining room of your care home with Pauline, one of the residents living in the home. She was good friends with Jenny and still keeps in touch with her through social media. She tells you about something that she has seen on social media. Watch the video and choose the correct action that you think you should take in this situation.
What's your next step?
Option 1: You respond to Jenny’s friend request so you can see the post and check if Jenny is ok.
Option 2: You contact Jenny’s care manager about what Pauline has told you and about Jenny’s friend request to you.
Option 3: You do nothing as Jenny does not now receive support from your team. Although you may be sympathetic, you feel that you should not become involved.