Topic outline

  • iBook for iPad, iPhone and Mac

    You can find out more about personal outcomes and why supporting carers matters in this free eBook and earn Open Badges along the way. Our Personal Outcomes Planning eBook builds on years of learning and evidence, internationally, and in Scotland, about benefits, challenges and approaches to implementing personal outcomes in practice.

    This eBook is available for download onto your iPad, iPhone or Mac.

    To view this book, you must have an iPad with iBooks 2 or later and iOS 5 or later, or an iPhone with iOS 8.4 or later, or a Mac with OS X 10.9 or later.

  • This topic

    ePublication for Android devices

    Although this publication can be read using any reader that reads ePub files, we recommend that you use Adobe Digital Editions as this will enable you to attach your own notes. As there is a wide selection of readers available, it is not possible for us to tell you if note-taking is available with other readers.

    You can download a copy of the ePublication to your device using the link below, then open it in a reader to view the content.

    Personal Outcomes Planning Resource

    • Open Badges

      Collect Open Badges as you work through the eBook.

    • Understanding Personal Outcomes booklet

      This resource is for anyone with a concern for what matters to the people you work with. It will help you

      • understand what a personal outcomes approach is
      • develop and embed this approach in day-to-day practice
      • access relevant links and resources

      Download a copy of the booklet here:

      Understanding Personal Outcomes booklet

      • Understanding Personal Outcomes Powerpoint presentation

        This Powerpoint version of the Understanding Personal Outcomes booklet is for you to use and adapt for your own role. It can help you to raise awareness and promote understanding of Personal Outcomes approaches to people you work with.

        You can download a copy of the Powerpoint presentation here:

        Understanding Personal Outcomes Booklet Powerpoint presentation

        • Practioner Perspectives and Practice Example

          Here are some videos of practitioners who shared their practice experience of ‘Using Information about What Matters to People to Improve Services’ as part of their personal outcomes approach. These were filmed at the Personal Outcomes Network Meeting on 11.9.18 . The aim of the session was to share learning and build capacity in using information about what matters to people to build more effective and sustainable service delivery. They cover:

          Becky Hilton, Midlothian Council on using outcomes information to engage with teams.

          Sarah Atkinson, Bridgend County Borough Council (Wales) on supporting better conversations and relational practice linked to performance.

          David McLaren, NHS Tayside on defining and measuring outcomes and system-wide use of the information around people with complex care need.

          Eleanor Cunningham and Julie Gardner, Edinburgh Council and Thistle Foundation, on using results chains to improve outcomes for people using services and carers.

          Coming soon!

          Annabel Davidson Knight , Collaborate – Complexity-informed funding and commissioning practice.

          Ailsa McAllister, Dundee Council, on the lead practitioner model and better outcomes for homeless people.

          The Personal Outcomes Network (PON) is a national cross sector group with membership from across health, social care and housing. Members work in a wide range of roles but share a common passion for developing and implementing personal outcomes approaches locally and nationally. The PON hosts quarterly meetings in different parts of Scotland, focusing on key themes identified as priorities by members.

          If you wish further information on the PON or wish to become a member please go to

          • Personal Outcomes Mapping Resource

            Many practitioners in health, social care and wider public services in Scotland say they feel overwhelmed by the range of initiatives being implemented around person-centred working, personalisation and personal outcomes approaches.

            The review highlights the differences, similarities and ideologies behind 8 specific approaches.

            This review aims to reduce confusion and progress person-centred ways of working to improve outcomes for people, tackle inequalities and support the sustainability of services.