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Providing space and mechanisms for customers, users of service and the workforce to feed into workforce planning processes is hugely important.
Technology obviously has a big part to play here but so too do consultations with the public, events and continuous feedback. The creation of specific roles, working across health and social services, may be more visible in the future. These workers will help create a single framework for workforce planning hubs in their collection, reporting and use of insights from the workforce and people using services.
The Scottish Leaders Forum and Workforce Scotland offer coaching and support for collaborative practice.
The Ladder of Inference based on the work of Chris Argyris offers a guide to help notice and work with assumptions which can get in the way when involving people with diverse perspectives and mental models.
Open, catalytic questions are a good way to uncover what is going on and generate better understanding between people with different perspectives.
Involve has a range of resource to support public participation and collaboration.
Open Space technology is a guide to how to run a stakeholder event and offers tips on how to take up the role of facilitator at such an event.
Step into Leadership helps you to find resources and information to develop your own and others’ leadership skills. Scotland’s social services need effective leadership at all levels of the workforce, as well as citizen leadership from people who access support and their carers.
The Leadership for Integration 360 tool is designed to help health and social care professionals reflect on their leadership capabilities, and identify strengths and areas for development.
The SSSC Appreciative Inquiry resource pack is for anyone who wishes to use an Appreciative Inquiry approach to support service improvement or redesign. In terms of feedback loops, it offers a programme structure and supporting materials for a cycle of Appreciative Inquiry.
The development and implementation of a personal outcomes approach in health and social care impacts on service design, workforce configuration and practice development. The Personal Outcomes Collaboration is a helpful source for information and insight.
The 2010-2020 Self-directed Support (SDS) strategy and supporting legislation calls for greater collaboration, flexibility choice and control for people who need support which requires a change to the way in which support is delivered.
Self-directed Support gives people who require support great opportunities to design and create support that fits in with the way they want to live their lives.
Iriss has developed a resource on Building your Personal Learning Network. People who can seek new information, make sense of it and share it with their colleagues will be an asset to any work team.
Planning for the future by the Scottish Social Services Council is licensed under a Creative Commons Attribution 4.0 International License. Based on a work at http://learn.sssc.uk.com.