Care at home
Edna lives at home and has diabetes and mobility problems. She receives personal care support in the morning and support with household tasks and help with her breakfast. You get a visit from her OT who reports that Edna has told her that she does not want Clare to provide a service for her.
Please play the video then decide what you should do next by choosing one of the options below.
What's your next step?
Option 1: You know that Clare is a good worker and Edna has never made any comments before, so you are not unduly worried. You make a note to discuss this with Clare at her next supervision.
Option 2: You tell the OT that you will follow this up with Edna and arrange to visit her.
Option 3: You ask the OT for more information. For example, has Edna mentioned this before or given any reasons. You have a look at Edna’s care plan and check Clare’s timesheet, then you ask Clare to discuss progress with Edna. You also arrange to visit Edna.