Case recording
Fiona is a social worker who has a busy workload and is covering for staff absences. She is struggling to manage the level of work and has fallen behind with entering her case recordings on the information management system.
Please watch the video content and decide what to do from the available options below.
What's your next step?
Option 1: Fiona keeps hand written notes of all the contacts in her diary and plans to update these correctly when there is more time.
Option 2: When Fiona recognises the problem she speaks to her line manager to identify how to get caught up and better manage this in the future.
Option 3: Fiona enters brief information on the system so there is at least ‘something’ recorded.