Supervision
You have decided to ask Ruth to come up with a solution about how she can manage her workload.
A few weeks later, you receive a telephone call from Mr Reid whose wife is one of the people that Ruth is supporting. Listen to the message left by Mr Reid, then play the video of your meeting with Ruth to discuss this. Decided what you should do next from one of the three options below.
What's your next step?
Option 1: You arrange supervision and start a performance review of Ruth’s work as she has missed visits.
Option 2: You arrange supervision with Ruth to discuss the difficulties she’s having and come up with a plan and support in order for her to manage her workload.
Option 3: You say to Ruth that she must always prioritise visits and suggest that she speaks to colleagues about how they manage their workloads.