In the box below, please write an explanation of why you decided to treat Chelsea’s complaint seriously, making enquiries to establish the facts, and supporting Chelsea if she wants to make a formal complaint in line with complaints procedures. Please include what you think the outcome of this might be for Chelsea, for Brenda and for you as their manager.
We suggest that to cover this is sufficient detail, you should write at least 400 words. You might find it helpful to include how your choice relates to legislation and the SSSC Code of Practice for Social Service Workers. When you have finished your reflective account, you can save the this page to your computer or email it.
When you are ready to continue to read the feedback on your decision, click this link.