What happens next ...
You decided to intervene and try to resolve this informally by having a chat with them together.
A few days later, you are in the staff room to make a cup of tea when another member of Brenda’s team speaks to you about Chelsea. Play the video then decide what you should do next. Please select one of the three options below.
What's your next step?
Option 1: You know that Shona and Chelsea are good friends and you suspect Shona is backing up her friend so you do nothing.
Option 2: You speak to Chelsea and assist her to make a formal complaint in line with your complaints procedures.
Option 3: Have a quiet word with Brenda and remind her to treat all her staff equally, particularly when allocating unpopular shifts.