Bullying
A member of staff, Chelsea, comes to you to complain that she is not being treated fairly by Brenda who is her senior. She tells you that Brenda is always picking on her, and her rota includes more weekends than other team members. When she raised this with Brenda, things became worse. You have worked with Brenda for a long time and find this hard to believe. Play the video then decide what to do next. Please choose one of the three options below.
What's your next step?
Option 1: You feel that Chelsea may be over reacting as in your experience Brenda would never act in this way so you decide to do nothing.
Option 2: You treat Chelsea’s complaint seriously, make enquiries to establish the facts, and if appropriate support Chelsea to make a formal complaint in line with your complaints procedures.
Option 3: You have an informal chat with Brenda and inform her of Chelsea’s complaint.