Inappropriate intervention
You decided to do nothing and hope this will give Ryan space and time to calm down by himself. However, Ryan continues to shout and swear and cause damage to the environment. He has now started to punch walls causing injury to himself.
Please watch the video and decide what you should do next. Please choose one of the three options below.
What's your next step?
Option 1: You decide because he is causing damage to the property and being disruptive that you and a colleague decide to restrain Ryan.
Option 2: You take control by using de-escalation techniques you have been trained on to support Ryan to calm down so you can look at his injuries.
Option 3: You repeatedly ask Ryan to calm down and reach out for his arm to prevent him from punching the wall.